Privacy policy

Privacy Policy

Sentrix · sentrix.co.nz
Last updated: 10 September 2026

Sentrix ("Sentrix", "we", "us" or "our") is committed to providing our customers with a secure and private shopping experience.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under New Zealand law.

This Privacy Policy applies to personal information collected through the Sentrix website, our online store, customer accounts, customer support and related services.

What information does Sentrix collect?

The information we collect depends on how you interact with Sentrix and which products or services you use.

1. Customer, account and contact information

When you create an account, place an order, contact us or otherwise deal with us, we may collect information such as:

your name;
billing and delivery address;
email address;
telephone number;
account details and login-related information;
order and transaction information;
information you provide when contacting customer support; and
other information you voluntarily provide to us.

We collect this information so that we can provide products and services, process orders, communicate with you, provide customer support and manage our relationship with you.

2. Payment information

Payments made through the Sentrix website are processed through third-party payment providers.

Sentrix does not store full credit card numbers on our own systems.

For payments made through Shopify Payments, payment and transaction information is processed through Shopify and its relevant payment infrastructure in accordance with their applicable terms and privacy practices.

We may receive limited payment-related information, such as payment status, transaction details and information necessary to reconcile or administer an order.

Card details are handled through the applicable secure payment process and are not retained by Sentrix as full card numbers unless expressly stated otherwise.

3. Website, device and technical information

When you visit or use the Sentrix website, certain technical information may be collected automatically by Sentrix, Shopify and/or third-party services we use.

Depending on the services enabled on our website, this may include:

IP address;
browser type and version;
device type;
operating system;
approximate location derived from technical information;
referring website or page;
pages viewed;
interactions with the website;
session information;
cookies and similar technologies;
information about how you interact with advertisements; and
other technical or usage information reasonably necessary to operate, secure and improve the website.

Some of this information may constitute personal information under New Zealand law, particularly where it can reasonably be associated with an identifiable individual.

We may use this information to operate and secure our website, understand how customers use our website, improve our services, measure advertising performance, detect fraud or abuse, and improve the customer experience.

Cookies and similar technologies

Sentrix and our service providers may use cookies, pixels, tags, SDKs and similar technologies.

These technologies may be used for purposes including:

keeping the website functioning;
remembering preferences;
maintaining shopping carts and sessions;
understanding website usage;
measuring website and advertising performance;
improving our website;
detecting fraud and security issues; and
delivering or measuring relevant advertising.

Third-party services such as Google and Meta may use cookies, pixels or similar technologies when their services are enabled on our website.

The information collected through these technologies may include online identifiers, device information, browsing activity and interactions with our website or advertisements.

You can manage certain cookie and browser settings through your browser or device. Disabling some cookies may affect website functionality.

Camera, smart-home and connected-device information

Some products sold by Sentrix are connected devices, including security cameras, solar cameras and other smart-home products.

The type of information generated by these products depends on the particular product, how it is configured, and which features or services you use.

Depending on the product and configuration, information may include:

device name and model;
device serial number or other device identifier;
device status and configuration;
connection and network information;
firmware and software information;
device performance information;
usage and diagnostic information;
alerts and notifications;
sensor information;
information relating to device activation, pairing or binding to an application;
video recordings;
audio recordings;
images or snapshots; and
information generated through features you choose to use.

Not every product collects or transmits all of these categories of information.

Video and audio data

Security cameras may capture video and, where the relevant feature is enabled, audio.

The way video and audio data is handled depends on the particular camera, storage method and configuration selected by the customer.

For example, video or audio may be:

processed or stored directly on the camera or another local device;
stored on an SD card or other local storage selected by the customer;
transmitted to a mobile application for viewing or management; or
uploaded to a cloud storage service where the relevant cloud-storage feature or subscription is enabled.

Where a product supports local processing, certain information may be processed on the device without being transmitted to Sentrix.

Where a customer chooses a cloud-storage service, relevant recordings may be transmitted to and stored by the applicable cloud service provider in accordance with the service's functionality and applicable terms.

Sentrix does not assume that all camera recordings are transmitted to or stored by Sentrix.

Local SD card storage

Some Sentrix cameras support SD card or other local storage.

Where recordings are stored locally on an SD card or other storage controlled by the customer, Sentrix may not have access to those recordings.

Customers are responsible for the security and management of recordings stored on their own local storage, including the physical security of the storage device and deletion of recordings when they are no longer required.

If a camera or SD card is returned to Sentrix, customers should remove any personal information, recordings, account information or other data stored on the device or storage media where reasonably possible.

App and account information

Certain connected products may require or support use of a mobile application or online account.

Depending on the product and service, the application or associated service may process information such as:

account information;
device identifiers;
device configuration;
device status;
alerts and notifications;
usage information;
diagnostic information;
connection information;
recordings or snapshots where the relevant feature is enabled; and
information necessary to provide requested cloud or remote-access functionality.

The particular information collected and the way it is processed may vary between products and applications.

Where a product or service is provided by a third-party manufacturer or service provider, that provider may separately process personal information in accordance with its own privacy policy and terms.

Customers should review the privacy information applicable to the particular application or connected service they choose to use.

Device operational and diagnostic data

Connected devices may generate technical and operational information needed to provide, maintain and troubleshoot the product.

This may include information such as:

device status;
connectivity information;
firmware version;
configuration settings;
error or diagnostic information;
performance information;
feature usage;
system logs; and
information necessary to provide technical support, updates or security improvements.

We may use this information to troubleshoot customer issues, maintain and improve product functionality, investigate faults, support firmware or software updates, and maintain the security and reliability of our products and services.

How camera recordings are processed

Sentrix products may use different storage and processing architectures.

Depending on the product, a camera may use one or more of the following:

Camera/device → local processing → local storage

Information may be processed or stored directly on the camera or another local device.

Camera → SD card/local storage

Recordings may remain on storage controlled by the customer and may not be accessible to Sentrix.

Camera → App → customer

The camera may transmit information to an application so that the customer can view recordings, receive alerts, change settings or manage the device.

Camera → Cloud service → App/customer

Where cloud storage or remote-access functionality is enabled, relevant information may be transmitted to and processed by the applicable cloud service provider.

The actual data flow depends on the particular product, firmware, application, subscription and settings selected by the customer.

Sentrix will not state that a particular category of camera data is collected by Sentrix where that data is designed to remain entirely under the customer's local control.

Your responsibility when using security cameras

Security cameras can capture information about people other than the customer, including visitors, neighbours, employees, contractors or members of the public.

Customers are responsible for using cameras in accordance with applicable laws and regulations.

Before using recording functions, customers should consider whether they need to provide notice or obtain consent from people who may be recorded, particularly where audio recording or other more intrusive functionality is enabled.

Customers should configure cameras appropriately for their intended use and avoid collecting more personal information than is reasonably necessary for that purpose.

Customers are also responsible for controlling access to their camera accounts, applications, recordings and local storage.

Sentrix provides cameras and related technology but does not control how a customer ultimately positions, configures or uses a camera.

Why does Sentrix collect and retain personal information?

We may collect, use and retain personal information for purposes including:

processing and delivering orders;
providing products and services;
administering customer accounts;
processing payments;
providing customer support;
communicating with customers about orders, products and services;
troubleshooting products and connected devices;
providing requested app, cloud or remote-access functionality;
maintaining and improving our website, products and services;
understanding customer and website usage;
measuring marketing and advertising performance;
sending marketing communications where permitted;
preventing fraud, misuse and security incidents;
protecting our business, customers and systems;
resolving complaints, disputes and warranty or consumer-law matters;
complying with legal obligations; and
other purposes reasonably necessary to operate our business.

We will only use personal information for purposes that are permitted under applicable New Zealand law.

Who can access personal information?

Access to personal information within Sentrix is limited to people who reasonably need the information to perform their role.

The level of access is intended to be proportionate to the person's job responsibilities.

We may also disclose or make personal information available to service providers and other third parties where reasonably necessary to operate our business or provide requested services.

These may include:

Shopify and related ecommerce services;
payment providers, including Shopify Payments;
delivery and logistics providers;
website hosting and technology providers;
customer support and communication providers;
analytics providers;
advertising and marketing platforms;
IT, security and fraud-prevention providers;
cloud, software and connected-device service providers;
professional advisers; and
government agencies, regulators or other parties where required or permitted by law.

We may also disclose information where you have directed us to do so or where disclosure is otherwise permitted or required by law.

We may disclose aggregated or de-identified information for business, analytical or reporting purposes where the information does not identify individual customers.

Shopify and third-party services

Our online store is operated using Shopify.

Shopify and its service providers may process personal information in connection with website operation, ecommerce functionality, payments, hosting, security, analytics and related services.

We also use third-party services for purposes such as website analytics, advertising and marketing.

Depending on which services are enabled on the Sentrix website, these may include Google and Meta services.

For example, we may use Google and/or Meta technologies to understand website activity, measure advertising performance, build advertising audiences and display relevant advertising.

The exact information processed by these providers depends on the specific services, tags, pixels, APIs and configurations enabled by Sentrix at the relevant time.

Third-party providers may process information outside New Zealand.

Overseas disclosure and service providers

Some of the service providers we use may store or process personal information outside New Zealand.

Where we disclose personal information to an overseas recipient, Sentrix will take reasonable steps to comply with the requirements of the New Zealand Privacy Act 2020, including applicable requirements relating to overseas disclosure.

Depending on the circumstances, this may involve contractual safeguards, comparable privacy protections, reliance on an applicable legal mechanism, or other measures permitted under New Zealand law.

Because Sentrix uses third-party ecommerce, payment, analytics, advertising, software and technology providers, personal information may be processed in countries other than New Zealand.

Can you refuse to provide information?

You generally have the choice whether to provide personal information to Sentrix.

However, some information is necessary for particular transactions or services.

For example, if you do not provide information required to process or deliver an order, process a payment, provide customer support or administer an account, we may not be able to provide the relevant product or service.

Where information is optional, we will not require you to provide it merely because it may be useful to us.

Marketing and advertising

You may choose to receive marketing emails from Sentrix through our website or other clearly identified sign-up methods.

You can unsubscribe from marketing emails at any time by using the unsubscribe function included in our marketing communications.

We may also use advertising and marketing technologies provided by third parties, including Google and Meta, to measure advertising performance, understand website activity and present relevant advertising.

Where appropriate and permitted by law, we may provide identifiers such as an email address or telephone number to advertising platforms for purposes such as audience matching, advertising measurement or suppression of advertising to existing customers.

We will handle such information in accordance with applicable privacy and electronic marketing laws.

Unsubscribing from marketing communications does not necessarily prevent us from sending non-marketing communications that are necessary for an order, account, transaction, warranty, security issue or other service-related matter.

Information collected indirectly

We may receive personal information about you from sources other than directly from you.

For example, information may be received through:

Shopify and ecommerce services;
payment providers;
delivery providers;
advertising and analytics platforms;
connected-device or application providers;
fraud-prevention or security services;
customer referrals or communications; and
publicly available or otherwise lawfully obtained sources.

Where New Zealand law requires us to notify you about indirect collection of your personal information, we will do so unless an applicable exception applies.

Storage and security of personal information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Depending on the information and system involved, security measures may include access controls, authentication, system permissions, secure communications, monitoring, backups and other reasonable technical and organisational safeguards.

No internet-based service can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts and devices, including keeping login credentials confidential, using appropriate passwords and securing devices and local storage.

For connected cameras, customers are responsible for maintaining the security of their camera accounts, applications, passwords and locally stored recordings.

How long do we keep personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.

The appropriate retention period depends on the type of information and the reason it is held.

For example, transaction and accounting information may need to be retained for legal or business record-keeping purposes.

Technical, support, security and operational information may be retained for different periods depending on its purpose.

Where personal information is no longer required, we will take reasonable steps to securely delete, anonymise, de-identify or otherwise dispose of it.

For camera recordings stored on customer-controlled SD cards or other local storage, Sentrix generally does not control the retention period because the recordings are stored by the customer.

Where recordings are stored through a third-party cloud service, retention may be determined by the applicable product, subscription, account settings and provider's terms.

Your privacy rights

Sentrix handles personal information in accordance with the Privacy Act 2020 and the New Zealand Information Privacy Principles.

You may ask us:

whether we hold personal information about you;
for access to personal information we hold about you; and
to correct personal information that is inaccurate, incomplete or misleading.

In appropriate circumstances, you may also ask us to delete personal information.

However, we may need to retain certain information where there is a lawful or legitimate reason to do so, including where retention is required or permitted by law.

You can view and update certain account information through your Sentrix account where that functionality is available.

Requests for camera or video information

If you ask Sentrix for access to video, audio, photographs or other information generated by a camera product, we will consider the request in accordance with the Privacy Act 2020 and the actual location and control of the information.

For example:

if the recording is stored on an SD card controlled by you, Sentrix may not hold or have access to that recording;
if the recording is stored by a third-party cloud provider, Sentrix may not directly control the provider's stored copy;
if the information is held by Sentrix, we will assess an access request in accordance with applicable privacy law; and
information relating to other identifiable people may be subject to applicable privacy-law considerations and restrictions.

We may need additional information from you to verify your identity and locate the relevant information.

Privacy complaints

If you have a question, concern or complaint about how Sentrix has handled your personal information, please contact us first using the contact details below.

We will investigate privacy concerns and work with you to resolve them where reasonably possible.

You may also contact the Office of the Privacy Commissioner if you are not satisfied with how your concern has been handled.

Third-party websites and services

Our website may contain links to third-party websites, applications or services.

Those third parties operate independently from Sentrix and may have their own privacy policies and terms.

We recommend reviewing the privacy information of any third-party service before providing personal information or using connected-device, application or cloud services.

Children's privacy

Our website and services are not directed specifically at children.

We do not knowingly seek to collect personal information from children where doing so is not necessary for our business purposes.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

Privacy breaches

If Sentrix becomes aware of a privacy breach involving personal information, we will assess and respond to the breach in accordance with the Privacy Act 2020.

Where a privacy breach is likely to cause serious harm and notification is required under New Zealand law, we will notify the Office of the Privacy Commissioner and affected individuals as required.