Shipping policy

Shipping Policy

Sentrix · sentrix.co.nz
Last updated: 6 September 2026

This Shipping Policy explains how Sentrix delivers and makes available products purchased through sentrix.co.nz.

Sentrix currently operates as a New Zealand online business and offers nationwide courier delivery and arranged order pick-up for eligible orders.

1. Fulfilment methods

You may select one of the available fulfilment methods at the time of order:

Nationwide courier delivery; or
Order pick-up, where available and subject to stock availability and prior arrangement.

2. Nationwide courier delivery

We offer Free Shipping within New Zealand for eligible standard parcel-sized orders.

Free standard shipping does not currently include:

Chatham Islands;
Stewart Island; or
Great Barrier Island.

If you would like an order delivered to one of these locations, please contact us at sales@sentrix.co.nz before placing your order so that we can confirm whether delivery is available and whether any additional delivery charges apply.

Sentrix currently ships standard parcel-sized products only. We do not sell or dispatch oversized freight or bulk items through our standard online delivery service.

Delivery timeframes

Standard delivery within New Zealand is typically 1–5 working days after dispatch, depending on your location.

Rural addresses and some remote locations may take longer.

Delivery timeframes are estimates and may vary due to:

courier network conditions;
rural or remote delivery locations;
peak shopping periods;
severe weather;
natural disasters;
transport disruptions;
public holidays; or
other circumstances outside our reasonable control.

Nothing in this section limits any statutory rights you may have regarding delivery under New Zealand law.

3. Dispatch and tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

Your tax invoice and tracking details will normally be sent to you by email following dispatch.

If your order appears to be delayed, the tracking information indicates that delivery has been completed but you have not received the parcel, or your parcel arrives damaged, please contact us at sales@sentrix.co.nz so that we can investigate the issue.

4. Order pick-up

Order pick-up may be available for eligible orders where stock is available and a pick-up arrangement has been confirmed with Sentrix.

Pick-up is by prior arrangement only and does not mean that Sentrix currently operates an open-to-the-public retail store.

Please allow approximately 2–4 working days for us to organise your order for collection. We will notify you by email when your order is ready for collection.

You should not attend the pick-up location until you have received confirmation from Sentrix that your order is ready for collection.

Collection requirements

When collecting your order, you may be asked to provide:

your order confirmation or other evidence of the order;
the name used for the order; and
reasonable identification or other information necessary for us to verify the person collecting the order.

Where payment or fraud-prevention checks reasonably require additional verification, Sentrix may request further information before releasing an order.

For security reasons, we may decline to release an order where we cannot reasonably verify the person collecting it.

Collection by another person

If you would like another person to collect your order on your behalf, please contact us in advance.

We may require confirmation from the person who placed the order and reasonable information to verify the authorised collector before releasing the order.

Third-party collection and delivery services

Orders must not be collected by Uber, taxi, courier or another third-party delivery service unless Sentrix has approved the arrangement in advance.

5. Delivery addresses

Please ensure that the delivery address and contact details provided when placing your order are complete and accurate.

If incorrect or incomplete address information is provided, delivery may be delayed or additional delivery arrangements may be required.

We may contact you where we reasonably need additional information to complete delivery.

6. Damaged, missing or incorrect deliveries

If your order arrives damaged, is missing, or you receive the wrong product, please contact us as soon as reasonably practicable.

We will investigate the issue and, where applicable, provide the remedy required under New Zealand law and our applicable policies.

Nothing in this Shipping Policy limits or excludes any rights or remedies available to consumers under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law.

7. Remote locations

Some New Zealand locations may have limited courier services or different delivery requirements.

For the Chatham Islands, Stewart Island and Great Barrier Island, please contact us before placing your order so that we can confirm available delivery options and any applicable additional charges.